Terms of Service

Last updated: June 2025

1. Agreement to Terms

By accessing or using HomeFix Pro's services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

2. Services

HomeFix Pro provides home repair, cleaning, and seasonal maintenance services including but not limited to:

  • Handyman and repair services
  • Plumbing and electrical work
  • Professional cleaning services
  • Snow removal and winter maintenance

All services are subject to availability and may vary by location.

3. Booking and Scheduling

Service Requests

  • Service requests can be made via phone, email, or our website contact form
  • All bookings are subject to confirmation by HomeFix Pro
  • We will provide an estimated arrival time, which may be subject to change
  • Emergency services are available at additional rates

Cancellations and Rescheduling

  • Cancellations must be made at least 24 hours before the scheduled service
  • Cancellations with less than 24 hours notice may incur a $50 cancellation fee
  • No-shows will be charged the full service fee
  • We reserve the right to reschedule due to weather, emergencies, or other unforeseen circumstances

4. Pricing and Payment

Rates

  • All prices are in Canadian Dollars (CAD)
  • Rates are subject to change without notice
  • Quotes are valid for 30 days unless otherwise specified
  • Additional charges may apply for materials, travel, or after-hours service

Payment Terms

  • Payment is due upon completion of service unless otherwise arranged
  • We accept cash, credit cards, debit cards, and e-transfer
  • For large projects, a deposit may be required
  • Late payments may incur interest charges of 2% per month

5. Customer Responsibilities

Customers agree to:

  • Provide accurate information about the property and required services
  • Ensure safe access to the work area
  • Secure pets during service visits
  • Notify us of any hazardous conditions
  • Be present or arrange for someone to be present during service
  • Provide necessary utilities (water, electricity) for service completion

6. Warranties and Guarantees

Service Guarantee

  • We guarantee our workmanship for 30 days from service completion
  • If you're not satisfied, we'll return to fix the issue at no additional charge
  • Guarantee does not cover damage caused by customer misuse or normal wear and tear

Limitations

  • We are not responsible for pre-existing conditions or hidden defects
  • Manufacturer warranties apply to parts and materials
  • Some services may have specific warranty terms

7. Liability and Insurance

  • HomeFix Pro carries $2 million in liability insurance
  • We are not liable for damage to property caused by pre-existing conditions
  • Our liability is limited to the cost of the service provided
  • Customers are responsible for securing valuables before service
  • We are not responsible for items not directly related to the service provided

8. Snow Removal Services

Seasonal Contracts

  • Seasonal contracts run from November 1 to March 31
  • Service is triggered when snowfall reaches 5cm (2 inches)
  • We aim to complete service within 6 hours of snowfall ending
  • Extreme weather conditions may delay service

Customer Obligations

  • Keep driveways and walkways clear of vehicles and obstacles
  • Mark any hidden obstacles (decorations, lawn features, etc.)
  • Notify us of any changes to property access

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of HomeFix Pro and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Privacy

Your use of our services is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.

11. Dispute Resolution

  • Any disputes will first be addressed through good-faith negotiation
  • If negotiation fails, disputes will be resolved through binding arbitration in Ontario, Canada
  • These terms are governed by the laws of Ontario and Canada

12. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified terms.

13. Termination

We reserve the right to refuse service or terminate our relationship with any customer for any reason, including but not limited to:

  • Violation of these terms
  • Abusive or threatening behavior toward staff
  • Non-payment
  • Unsafe working conditions

14. Contact Information

If you have any questions about these Terms of Service, please contact us: